Operation Manager
Job Highlights
- บริหารทีมภาพรวมได้
- วิเคราะห์ข้อมูลจากทีมขาย จัดซื้อ บัญชี
- วางแผนการทำงานให้กับทีม
Job Description
Responsibilities
1. Forecasting sourcing and ordering
– Oversees the strategy, planning .and execution of forecasting and ordering of multiple products & SKUs to
– Ensure accuracy,cost-efficiency, and reduction of product spoilage or product shortage
– Oversees sourcing of new products or new sources of products to ensure competitive pricing
2. Supplier relationship management
– Manage and strengthen relationships with key overseas suppliers
– Facilitate clear communications with key suppliers about the forecast, order, pricing, claims/product issues, and delivery
– Negotiate pricing, terms, and conditions with suppliers to ensure competitive pricing & terms
3. Customer Service management
– Manage a team of customer service representatives to ensure operations are run effectively with strong customer satisfaction
– Set operational processes and procedures to ensure services are delivered effectively
4. Sales Support management
– Manage a team of sales support staff to support the Sales team to maximize sales team time to service customers and close sales
5. Finance & Accounting
– Oversee overall accounting discipline
6. Operational and efficiency improvement
– Analyze and identify areas to improve operational efficiency, customer satisfaction, improve service turnaround time and reduce costs
– Created plans and execute those plans
7. Team management
– Manage a team of 5-7 staff and provide guidance, support, and coaching for performance improvement
8. Senior management reporting and relationship management
– Report KIPs and performance to senior management on a regular basis
– Ensure senior management is aware of key performance issues
Requirements
- Male or Female 35 – 50
- Bachelor or Master Degree in Business Management ,Operational Management or Accounting
- Minimum of 7 years of relevant experience in operational management – with at least 5 years experience managing supply chain with particular focus on forecasting , procurement and customer service
- Minimum of 5 years of experience managing a team of 5 or more
- Strong command of written and spoken English
- Excellent communication , interpersonal and leadership skills
- Strong problem solving and strategic-thinking skills including ability to work with many teams and solve complex’ people problems’ and no just hard technical problems
- Meticulous , organized , and results – oriented